Customer Success Manager (DACH)
XPP is a leading SaaS company that develops and delivers innovative payment solutions. Our mission is to provide our customers with first-class products that modernize their payment processes and improve their business outcomes.
The Commercial team consists of three dynamic disciplines: Marketing, Sales, and Customer Success. Together, we work to promote customer satisfaction, generate new business opportunities, and strengthen our market position.
For our DACH market, we are currently looking for a Customer Success Manager. You will be focusing on the Education and Large Enterprise market. In this dynamic job you will play a crucial role in onboarding our customers, maintaining customer-centric operations and ensuring our customers get the most value out of our software. You are the voice of the customer within our organization.
Your responsibilities
Supporting and guiding our customers in the DACH region throughout the entire customer relationship.
Building and maintaining long-term customer relationships to ensure high customer satisfaction and loyalty.
Onboarding new customers and guiding them in the use of (the most up to date version of) our SaaS products.
Convince and support customers to migrate and upgrade to our payment solutions into customers’ existing systems.
Proactively identifying customer needs and opportunities.
Collaborating with the Marketing, Sales, and Product Development teams to communicate customer feedback and drive product improvements.
Acting as the voice of the customer within our organization, representing their needs and feedback, and ensuring their voice is heard in all aspects of our operations.
Your Qualifications
Bachelor degree in Business administration or a similar commercial field.
Several years of experience in Customer Success Management, preferably in the SaaS sector.
Excellent communication and presentation skills.
Strong customer orientation and problem-solving abilities.
Fluent in German and English, both written and spoken.
Technical insight and interest in payment solutions and technologies.
Team player with a proactive and independent work attitude.
What we offer
A dynamic, ambitious, and international working environment with over 40 different nationalities.
An employer who prioritizes employee well-being beyond legal requirements.
27 days of annual leave, based on a 40-hour week, ensuring a healthy work-life balance.
8.33% holiday pay.
Free lunch, parking, and fresh fruit provided when in the office.
Internet allowance and travel allowance to support your connectivity and mobility needs.
The opportunity for hybrid working, providing flexibility in your work arrangements with the option to work partially from home.
Monthly after-work drinks and other team activities.
An opportunity to learn and grow in your role, with access to training courses aligned with your professional development.
We welcome applications from candidates who believe they possess the skills and experience to excel in the role of Customer Success Manager, even if they do not meet all the listed requirements. At XPP, we are committed to fostering diversity and providing equal opportunities for all candidates. We look forward to receiving your application and the opportunity to explore how your unique talents can contribute to our dynamic team.
Do you want to join our team as our new Customer Success Manager (DACH)? Then we'd love to hear about you!