Customer Success Manager (DACH)

Applications closed

Customer Success Manager (DACH)

At XPP we're looking for a Customer Success Manager (DACH) to join our team.

Full-time

About XPP

XPP is a leading SaaS company that develops and delivers innovative payment solutions. Our mission is to provide our customers with first-class products that modernize their payment processes and improve their business outcomes.

About the Team

The Commercial team consists of three dynamic disciplines: Marketing, Sales, and Customer Success. Together, we work to promote customer satisfaction, generate new business opportunities, and strengthen our market position.

About the job

For our DACH market, we are currently looking for a Customer Success Manager. You will be focusing on the Education and Large Enterprise market. In this dynamic job you will play a crucial role in onboarding our customers, maintaining customer-centric operations and ensuring our customers get the most value out of our software. You are the voice of the customer within our organization.

 

Your responsibilities

  •      Supporting and guiding our customers in the DACH region throughout the entire customer relationship.

  •        Building and maintaining long-term customer relationships to ensure high customer satisfaction and loyalty.

  •        Onboarding new customers and guiding them in the use of (the most up to date version of) our SaaS products.

  •        Convince and support customers to migrate and upgrade to our payment solutions into customers’ existing systems.

  •        Proactively identifying customer needs and opportunities.

  •        Collaborating with the Marketing, Sales, and Product Development teams to communicate customer feedback and drive product improvements.

  •        Acting as the voice of the customer within our organization, representing their needs and feedback, and ensuring their voice is heard in all aspects of our operations.

Your Qualifications

  •        Bachelor degree in Business administration or a similar commercial field.

  •        Several years of experience in Customer Success Management, preferably in the SaaS sector.

  •        Excellent communication and presentation skills.

  •        Strong customer orientation and problem-solving abilities.

  •        Fluent in German and English, both written and spoken.

  •        Technical insight and interest in payment solutions and technologies.

  •        Team player with a proactive and independent work attitude.

What we offer

  •        A dynamic, ambitious, and international working environment with over 40 different nationalities.

  •        An employer who prioritizes employee well-being beyond legal requirements.

  •        27 days of annual leave, based on a 40-hour week, ensuring a healthy work-life balance.

  •        8.33% holiday pay.

  •        Free lunch, parking, and fresh fruit provided when in the office.

  •        Internet allowance and travel allowance to support your connectivity and mobility needs.

  •        The opportunity for hybrid working, providing flexibility in your work arrangements with the option to work partially from home.

  •        Monthly after-work drinks and other team activities.

  •        An opportunity to learn and grow in your role, with access to training courses aligned with your professional development.

 

We welcome applications from candidates who believe they possess the skills and experience to excel in the role of Customer Success Manager, even if they do not meet all the listed requirements. At XPP, we are committed to fostering diversity and providing equal opportunities for all candidates. We look forward to receiving your application and the opportunity to explore how your unique talents can contribute to our dynamic team.

Apply for the job

Do you want to join our team as our new Customer Success Manager (DACH)? Then we'd love to hear about you!

Applications closed
Ximedes offers software development services, mostly transaction based solutions for innovative organizations, especially the bigger brands with a focus on W-Europe. We have great looking offices in the Netherlands, Haarlem and in Serbia, Novi Sad. We have about 135 people working for Ximedes, with about 25 different nationalities. One of the main goals of Ximedes is to grow in quality. Key values within Ximedes are mutual trust and respect for clients and employees. We hold ourselves to high standards when it comes to our relationship with clients, employees, the environment and society. Ximedes is fundamentally flat. The people working at Ximedes develop not in function but in skills and responsibilities. We expect our employees to grow professionally by gaining deeper and wider insights into technology, the profession of software development and the domain e.g. knowledge for transactional systems. We think that client satisfaction and employee satisfaction are most important. To make our clients happy Ximedes provides them with quality services. To do that we rely on our employees. Their ideas, enthusiasm and quality of work determines the success of our projects. The only way to do the job well is if our employees are enjoying their time at work. At Ximedes the biggest contributor to job satisfaction of the people at Ximedes is the actual work we do, followed by the people we do it with - your colleagues. The work/life balance for our employees is great. We don't have an "overtime culture". Hybrid working is prevalent in all teams: We work partly in the office and partly from home. Of course, everyone receives the resources needed for this. There is a substantial budget available for training and education. And last but not least: lots of social events.
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